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BY JOHN DORSCHNER
Trying to buy health insurance on your own and have gallstones? You'll
automatically be denied coverage. Rheumatoid arthritis? Automatic denial.
Severe acne? Probably denied. Do you take metformin, a popular drug for
diabetes? Denied. Use the anti-clotting drug Plavix or Seroquel, prescribed
for anti-psychotic or sleep problems? Forget about it.
This confidential information on some insurers' practices is available on
the Web -- if you know where to look.
What's more, you can discover that if you lie to an insurer about your
medical history and drug use, you will be rejected because data-mining
companies sell information to insurers about your health, including detailed
usage of prescription drugs.
These issues are moving to the forefront as the Obama administration and
Congress gear up for discussions about how to reform the healthcare system
so that Americans won't be rejected for insurance.
It's especially timely because growing numbers are looking for individual
health insurance after losing their jobs. On top of that, small businesses,
which make up the bulk of South Florida's economy, are frequently finding
health policies too expensive and are dropping coverage, sending even more
people shopping for insurance.
The problem is, material available on the Web shows that people who have
specific illnesses or use certain drugs can't buy coverage.
''This is absolutely the standard way of doing business,'' said Santiago
Leon, a health insurance broker in Miami. Being denied for preexisting
conditions is well known, but when a person sees the usually confidential
list of automatic denials for himself, ``that's a eureka moment. That shows
you how harsh the system is.''
A 50-year-old Broward County man, with two long-standing medical conditions,
saw the harshness for himself when surfing the Web trying to learn why
insurers kept denying him coverage. He was shocked to find several insurers'
instructions to sales personnel, usually called the Guide to Medical
Underwriting and often marked ``confidential and proprietary.''
''I think it's atrocious what's going on,'' he said. ``Basically, they're
taking only the healthy so they can get the fattest profits. If you really
need insurance, then you can't get it.''
The man, a self-employed consultant, didn't want his name or preexisting
conditions identified for fear that the information might frighten away
potential employers.
CONFIDENTIAL GUIDE
Insurers don't want to talk about the guides. Sunrise-based Vista , which
has its 35-page ''confidential and proprietary'' guide tucked away within
its website, refused to make executives available for an interview and
instead issued a brief statement:
``The medical underwriting guidelines used by VISTA are based on industry
standards, comply with all regulations and are subject to review by the
Florida Department of Insurance. VISTA's Guide to Medical Underwriting is an
educational tool intended to assist agents and brokers who are selling VISTA
individual plans. We do not comment on our specific underwriting processes
and practices.''
Sandra Foertsch, who sells individual policies, says the fundamental concern
of insurers is clear: ''They don't want to buy a claim,'' meaning that they
would start to collect $500 monthly premiums from a person and quickly pay
out more than that to doctors and other providers.
Foertsch said she was surprised that any of the guides could be found on the
Web. ``I'd guess someone made a mistake.''
The Miami Herald asked several other major Florida insurers -- Aetna, Humana
and Blue Cross Blue Shield of Florida -- for copies of their underwriting
guides. All refused, saying they contained propriety information and were
confidential.
Searching the Web, The Miami Herald found underwriting guidelines for
Coventry Health Care, which owns Vista; Wellpoint; Assurant Health; and Blue
Cross Blue Shield of Nebraska.
Among the health problems that the guides say should be rejected: diabetes,
hepatitis C, multiple sclerosis, schizophrenia, quadriplegia, Parkinson's
disease and AIDS/HIV.
Some guides echo Nebraska's warning on the Web that it's ''intended as a
reference tool only,'' with final decisions made by managers.
COVERAGE VARIES
Insurers have different criteria. Sleep apnea and fainting for no known
cause are reasons for denial for the Nebraska plan, but not for other plans.
Vista doesn't want to cover severe acne, but other guides seen don't mention
it. Insurers often use measures of body mass index to reject those who are
too heavy or too thin.
For cancer, the key is how patients have been doing in remission. Wellpoint,
a national insurer, rejects applicants who have had breast or prostate
cancer within the past five years. With other types of cancer, 10 years must
have passed. Assurant Health, based in Milwaukee, rejects most patients
whose cancer has not been in remission for at least eight years.
Other reasons for automatic denial by various companies: alcohol-related
problems of people who have not been abstinent for at least six years,
chronic bronchitis, severe migraines, and a cardiac pacemaker installed
within the last two years.
Some insurers will automatically reject applicants who are using certain
prescription drugs. Wellpoint denies anyone who within the past year has
taken Abilify and Zyprexa for mental disorders as well as Neupogen, which is
used to treat the side effects of chemotherapy. Vista lists the
anticoagulant Warfarin and the pain medication Oxycontin. Both companies
list insulin.
The medications, of course, are indications of specific health problems. To
make sure that applicants are not lying, insurers hire a data-gathering
service -- Medical Information Bureau, Milliman's Intelliscript or Ingenix
Medpoint.
Intelliscript and Medpoint do computerized searches of a person's drug use,
gleaned from pharmacy benefits managers and other databases. The two
companies say they comply with privacy laws. ''Ingenix requires each
Medpoint client to obtain the authorization of the individual applicant or
insured person,'' said Ingenix spokeswoman Karin Olson.
Last year, the Federal Trade Commission accused both companies of violating
the Fair Credit Reporting Act by not offering to provide consumers with
information about them. The companies agreed to settlements in which they
promised to let people see their personal information.
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