Sumter Regional faces complaints from
patients
The local NAACP has fielded a barrage of complaints against
Sumter Regional Hospital.
From alleged wrongdoings and abuse to incompetence, the
National Association for the Advancement of Colored People has written a letter
to Sumter Regional contending the hospital's conduct in two cases are in
violation of the Emergency Medical Treatment and Labor Act.
The NAACP also has fielded two additional complaints.
Local NAACP President Dr. John Marshall said unless the
hospital immediately addresses the problems, his group will file a complaint
with the Secretary of Health and Human Services.
"People are suffering there and Sumter Regional has to pay
for it," Marshall said.
The two complainants mentioned in the letter, Stephen
Jackson and Gary Brown went to Sumter Regional to receive treatment for
excruciating stomach pain. Jackson, 31, told the Observer, he went to the
hospital in 2003 and was sent back home after they couldn't find anything wrong.
He added he went to bed but woke back up with so much pain
he had to crawl out of bed and on the floor to find help. "It was a pain that I
never felt in my entire life," Jackson said.
He said he went back to Sumter Regional where he waited in
the emergency room for almost half a day. He received an appendectomy and was
released a couple days later. But the pulsating pain was still there. After
several trips back to the hospital, doctors discovered what they said was an
abscess in his stomach and gave him some medicine to treat it.
But the pain still didn't subside, which caused him to lose
his technician job at Verizon Wireless after staying home sick so many days.
"They told me the pain was just from scar tissue, but I
knew it was more than that," Jackson said.
"Then, doctors finally made the right diagnosis," he said.
They discovered that Dr. Glenn Summers, general surgeon, had left a small piece
of appendix inside Jackson's abdomen. They removed it and Jackson said he hasn't
felt the pain since.
"I haven't been sick since, not so much as a cold," he
said.
But now the hospital wants him to pay about $23,000 for the
surgery that removed the last piece. Upset about what he said was a bill he
should have never received; Jackson filed a complaint with the NAACP.
"Your billing office is demanding that this man pay
approximately $20,000 for the initial medical malpractice and the continued
medical malpractice that was practiced upon him," Marshall wrote in the letter
to David Seagraves, CEO Sumter Regional.
In Gary Brown's case, he entered Sumter Regional emergency
room in October of last year for abdominal pain and was sent home without the
correct diagnosis, according to the letter.
"They put me in a wheel chair and took me to my car like
there was nothing wrong," said Brown, in an interview with the Observer.
A 42-year-old truck driver, Brown went home and said his
pain worsened. He and his wife, Tammy Brown went to Phoebe Putney Memorial in
Albany where doctors discovered intestinal obstruction. Sumter Regional Hospital
missed it.
But Brown was left with a $9,000 bill from Sumter Regional.
His insurance only paid for about $7,600. Brown said he doesn't think he should
have to pay Sumter Regional.
"They sent him home dying" said his wife Tammie.
Sumter Regional has taken Brown to court for a payment of
$1,405, according to the NAACP letter addressed to Seagraves. "Mr. Gary Brown
takes great issue with this bill and the lack of treatment that he received at
Sumter Regional Hospital that placed his life in danger because your hospital
failed to make the correct diagnosis," Marshall said.
Marshall said that Seagraves has not responded to the NAACP
letter of complaint. The NAACP is also working on two more cases of complaints
filed against the hospital, including that of Sekithia Austin, a 23-year-old
woman who went to Sumter Regional this summer in the third month of her
pregnancy.
In an interview with the Observer, Austin said somehow
during her visit, the hospital gave her a wristband with another woman's name on
it. She said hospital officials told her to fill out a will because of the dire
condition they thought she was in. Believing she was another woman, they could
have given her the wrong medicine, Austin added.
"They made me think I was dying," Austin said of the
mix-up.
Austin added the hospital eventually realized she was not
the woman whose name appeared on the wrist band but she felt sick from the
medicine they gave her.
"I was pregnant
and they gave me something that made me feel sick in the stomach," Austin said.
Austin said she is trying to find a lawyer.